Why buy from us

Why Buy From Vitalus

A Legacy of Excellence in Natural Health

With over 60 years of combined experience in the natural health market, VITALUS is a trusted distributor of premium wellness products. We proudly offer 5,000+ SKUs from 300 brands across the Eastern Seaboard, ensuring that retailers have seamless access to the best health-focused products.

Our two state-of-the-art distribution centres guarantee efficient logistics and nationwide support, providing retailers with a single, streamlined point of contact for all their natural health needs. Backed by a team of dedicated industry experts, we are passionate about connecting retailers with the best natural health brands on the market.

Become a Customer Our Story

Why Choose Vitalus?

Unrivalled Experience – With 60+ years in the industry, we have a deep understanding of the natural health market.
Expansive Reach – Our 20+ sales reps provide full coverage across NSW, QLD, and ACT, with distribution partners supporting SA & WA.
Strategic Distribution – Two dedicated warehouses in NSW and QLD ensure efficient and reliable delivery.
Market Knowledge – Our team includes Naturopaths, Nutritionists, and wellness specialists, ensuring you get expert support.
End-to-End Support – From customer service to our team of industry experts, we provide dedicated support tailored to your distribution needs.
Trusted Network – We distribute to 4,000+ active customers, including health food stores, pharmacies, supermarkets, and online retailers.

Our Values:
The Foundation of Our Success

Excellence

A thriving network of retailers and brands supported by a tight-knit, knowledgeable team.

Collaboration

A dedicated team working alongside our partners to achieve shared success.

Innovation

Adapting and evolving in an ever-changing health market.

Accountability

Taking full responsibility for our actions to ensure the best outcomes.

Become a Customer

Get Started With Vitalus

Become a Vitalus customer and gain access to a nationwide distribution network, expert support, and the very best in health products.

Open an Account

Customer FAQs

Everything You Need to Know About Vitalus

Have questions? We have answers! Whether you’re a retailer interested in partnering with us or simply want to learn more about how we operate, our FAQ section covers everything you need to know—from our services and logistics to ordering and support. If you can’t find what you’re looking for, our team is always here to help!

What products does VITALUS distribute?

We distribute a wide range of natural health products sourced both locally and internationally. We distribute a wide range of natural health products, including:

Supplements & vitamins
Organic and health foods
Natural beauty & personal care
Herbal remedies & functional foods
Sustainable household goods

Do you offer exclusive brands?

Yes, we partner with select brands to provide exclusive distribution, ensuring retailers can access unique, in-demand products.

Where does VITALUS distribute?

We proudly service the entire Eastern Seaboard of Australia, including QLD, NSW, ACT, and VIC, extending into SA with distribution partners covering WA. With warehouses in QLD and NSW—and more on the way—we ensure efficient and reliable distribution to our growing network of retailers.

Who does VITALUS supply?

Our network includes health food stores, pharmacies, independent grocers, supermarkets, practitioners, and online retailers, reaching 4,000+ active customers.

Why can't I see product pricing or the full catalogue on your website?

Access to our product catalogue and pricing is available exclusively to approved retail partners. Once your account is set up, you will be able to view our full range, pricing, and place orders online.

How can I become a Vitalus customer?

Retailers interested in stocking our products can apply for an account through our Become a Customer page. Once your application is reviewed and approved, you’ll gain access to our extensive product catalogue, pricing and dedicated account support.

What are the requirements to open an account with Vitalus?

To open an account, you must be a registered business operating within the natural health, grocery, or pharmacy space. Our team will review your application to ensure we’re the right fit for your business.

Are there minimum order requirements?

No, you can place an order of any value. However, our freight-free options typically apply to orders over $500, depending on your location. Click here to view our full freight policy.

How do I place an order?

Existing retail partners can order online through our website for the fastest and most efficient processing, ensuring your order moves to the front of the queue. Alternatively, you can place an order through your local sales representative or contact our customer service team at orders@vitalus.com.au.

How do I qualify for a credit account?

All new accounts start on prepaid for the first three months or three consecutive orders before being eligible to apply for credit. Once eligible, you can apply for a 30-day credit account from the invoice date. For more details, please contact us at hello@vitalus.com.au.

What are your delivery timeframes?

Delivery times vary based on your location:

Metro Areas: 1–3 business days
Regional Areas: 3–5 business days
Remote Areas: Delivery times may vary; please contact us for details.

While we strive for timely deliveries, orders may occasionally be delayed due to third-party carriers operating outside the displayed time frames.

What makes VITALUS different?

At Vitalus, we stand out with our expert team, deep industry knowledge, seamless logistics, and extensive retail network. What truly sets us apart is our extensive range of over 5,000 leading natural health products, giving retailers access to the best brands in the market. With our commitment to excellence and reliability, we are a trusted partner in helping businesses thrive.

How can I contact VITALUS?

Email us: hello@vitalus.com.au
Visit us: https://www.vitalus.com.au/contact/
Call us: (07) 5562 8000 (QLD) | (02) 9415 5200 (NSW)

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